Privacy Policy

AquaTherma Renewables Ltd is the controller of the personal information described in this policy.

Company

AquaTherma Renewables Ltd

Company number

14973253

Registered office

3 Paddock Close, Ancaster, Grantham, Lincolnshire, England, NG32 3RP

Website

www.aquatherma.co.uk

You can contact AquaTherma through the website contact form, by phone, or by using the contact details shown on the contact page.

• Identity and contact details, such as your name, email address, phone number, postcode and communication preferences.
• Project enquiry details, such as whether you are a homeowner, self-builder, architect, developer or trade partner, the service you are interested in, project stage, property stage, approximate floor area, whether plans are available, files you choose to attach, and the message you send.
• Project and service records, such as site notes, plans, design requirements, quotations, installation details, commissioning information, aftercare requests and correspondence where you become a customer or project contact.
• Business contact information for suppliers, installers, consultants, manufacturers, professional advisers and other project partners.
• Technical website information, such as IP address, browser type, device information, pages visited, timestamps and server logs.
• Accounting, payment and transaction records where a quote, order, service visit or project proceeds.

AquaTherma does not intentionally collect special category personal data through this website and does not ask for payment card details through the enquiry form.

Most information is collected directly from you when you complete a form, call, email, send plans, discuss a project, request a quote or work with AquaTherma. Information may also come from project partners, installers, suppliers, professional advisers, public registers, accreditation bodies or referral sources where this is relevant to a project or enquiry.

You are not under a statutory obligation to submit an enquiry through the website. However, if you do not provide enough contact details or project information, AquaTherma may not be able to respond, assess the enquiry, prepare a quote or provide the requested service.

If a project proceeds, some information may be needed to enter into or perform a contract, comply with accounting, tax, accreditation, consumer protection, warranty, health and safety or other legal obligations.

The website uses technologies that are necessary for the website to work and may create standard server logs for security, diagnostics and performance. With your permission, AquaTherma uses Google Analytics 4 to understand page visits, enquiry journeys, campaign sources and interactions such as quote, telephone and email clicks. The Google Analytics measurement ID used by this website is G-ZVX0GTL9WN.

Google Analytics is not loaded until you choose “Accept analytics”. Your choice is stored in your browser so the website can remember it. Choosing “Necessary only” does not prevent the contact, quote or trade counter pages from working. You can reopen Cookie settings from the footer and change the choice at any time.

Google may process analytics information on AquaTherma's behalf. Analytics reports are used to improve website content and measure enquiries; they are not used by AquaTherma to make automated decisions about visitors.

The contact and trade counter pages also contain embedded Google maps to show the Sleaford office, trade counter and collection point. Loading a map connects your browser to Google and may allow Google to receive technical information such as your IP address and browser details. You can use the written address and directions link without interacting with the map.

AquaTherma does not sell personal information. Information may be shared where it is necessary and lawful with:

• AquaTherma team members and authorised contractors who need the information to respond to an enquiry or deliver a project.
• IT, website hosting, email, form delivery, analytics, security and backup providers.
• Professional advisers, insurers, accountants and legal advisers where needed for business administration or dispute handling.
• Manufacturers, suppliers, installers, commissioning partners, warranty providers, accreditation bodies or consumer protection schemes where needed for a quote, project, product support, certification or complaint.
• Regulators, public authorities, courts, law enforcement or other third parties where disclosure is required by law.

Some service providers may process information outside the United Kingdom. Where this happens, AquaTherma expects appropriate safeguards to be used, such as an adequacy decision, approved contractual clauses or another lawful transfer mechanism.

Depending on the circumstances, you may have the right to:

• Access the personal information held about you.
• Ask for inaccurate or incomplete information to be corrected.
• Ask for information to be deleted where there is no good reason to keep it.
• Ask for processing to be restricted in certain circumstances.
• Object to processing based on legitimate interests or to direct marketing.
• Ask for a copy of information in a portable format where the right applies.
• Withdraw consent where consent is the lawful basis for processing.

To exercise a right, contact AquaTherma using the details on the contact page. AquaTherma may need to verify your identity before responding.

AquaTherma takes reasonable technical and organisational steps to protect personal information against unauthorised access, loss, misuse or disclosure. No website, email service or internet transmission can be guaranteed to be completely secure, so you should avoid sending highly sensitive information through the general enquiry form.

AquaTherma may contact existing customers or business contacts about relevant services where the law allows. You can ask AquaTherma to stop marketing contact at any time. AquaTherma will not sell your details to third-party marketers.

AquaTherma does not use the website enquiry form to make decisions about you based solely on automated processing or profiling.

Please contact AquaTherma first if you have a concern about how your information is handled. You also have the right to complain to the Information Commissioner's Office, the UK supervisory authority for data protection. The ICO can be contacted at ico.org.uk/make-a-complaint.

AquaTherma may update this privacy policy from time to time. The latest version will be published on this page with the updated date.